Returns Information

Can I return a product if I don't like it?

You sure can! 

We have a 30-day money-back guarantee!
We want to make it as easy, comfortable and risk-free as possible for everyone to explore the great outdoors. 

Use your new products out in the field and return anything you're not happy with to us within 30 days for a full refund. We pay the return shipping, too!

This starts from the day you receive your unit (not when you make the purchase). Also at the moment the 30 Day Guarantee only applies to orders placed with Joolca directly and does not include purchases made at any of our retailers. Each retailer will have their own return policy and you'll need to check with them on what they offer. 

For more details you can read these: 

Who Pays for return shipping if I want a refund?
We do! 

We'll arrange to get the item shipped back to us, at our own cost. Our support team will help arrange everything. 

How will my money be returned?
Once we receive the returned item, we'll check to ensure everything has been returned in full and there isn't any damage to the items (accidental or intentional). 

We'll refund your money to the original payment method. So if you originally paid via credit card, your refund will go back to that same credit card.  

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